Our Trust & Safety team is seeking a Trust & Safety advocate to protect its user base by handling escalations related to trust & safety and member experience. This role involves investigating safety issues, abuse, bugs, and app functionality, while enforcing community guidelines and terms of service. The Trust & Safety Advocate will resolve high-severity issues escalated from partner teams, collaborate with the Legal department to address privacy concerns, and remove bad actors from our dating platforms. This includes monitoring and resolving escalated concerns from partner sites, promoting community safety through daily tasks, resolving escalated billing inquiries, and de-escalating litigation threats against Match Group.
The salary range for this position is $24 - $25 per hour. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary range is reflective of a position based in Dallas, Tx. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.
Our mission is simple to help people find love and happiness! We love our employees too and understand the importance of all life's milestones. Here are some of the benefits we are proud to offer:
Mind & Body Medical, mental health, and wellness benefits to support your overall health and well-being
Financial Wellness Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security
Unplug Generous PTO and 14 paid holidays so you can unplug
Career Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work
Family Families come in all shapes and sizes so we offer 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts
Company Gatherings We host company events where our employees get to know each other and build a sense of connection and belonging!
We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic. Period.
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