Job Description
Salary: $46,080 - 61,360 per year Requirements:
- 1-3 years of experience working with QuickBooks Online, with a preference for familiarity with QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money
- Completed Intuit Academy Bookkeeping Certification is a plus
- Previous experience in a customer support capacity, preferably within a tech or SaaS environment
- Active QuickBooks Online Level 1 Certification required, to be provided prior to start date
- Strong understanding of bookkeeping principles and financial terminology
- Proven ability to analyze complex challenges and communicate effective solutions
- Comfortable working in a hybrid model, with a minimum of 2 days in the office for 4 hours each day
- Reliable high-speed internet connection (DSL, cable, or fiber) needed for remote work
Responsibilities: - Deliver exceptional technical and consultative support for Mid-Market QuickBooks users
- Troubleshoot and resolve intricate software-related issues through phone and chat in a professional manner
- Apply our prosperity principles to enhance customer solutions
- Serve as the advocate for Mid-Market customers, owning their success
- Collaborate with teams in Learning & Development, Sales, and Product Management to provide client feedback and drive product improvements
- Create high-quality customer interactions that build confidence and trust
- Identify trends and opportunities within the Mid-Market segment to develop a differentiated service model
- Guide clients in utilizing the advanced features of QuickBooks Online, including invoicing, complex bookkeeping, and payroll
- Stay updated on all QuickBooks Online platform developments to maintain expertise and serve as a trusted advisor
Technologies: More:
We are on the lookout for enthusiastic and motivated individuals to enhance the support experience for our Mid-Market customers, who have annual revenues exceeding $2.5 million. This role combines technical product expertise with financial insight and strategic customer service, making it vital for addressing the unique challenges our clients face. Our ideal candidate is a tech-savvy problem-solver with extensive knowledge in bookkeeping principles and a commitment to driving positive change and teamwork. We value strong communication skills and the ability to convey technical information clearly. We offer a competitive compensation package that includes performance-based rewards, cash bonuses, equity, and various benefits detailed on our careers page. Join us in a hybrid work environment and help us deliver a world-class customer experience.
last updated 1 week of 2026
Job Tags
Full time, Work at office, Remote work,